talk to a person.
Include the device you use, what you expected and what happened. Never send your password or a magic sign-in link.
support@thesehours.comaccount
ready to leave?
You can ask us to delete your account and associated information. We explain what is removed before you make the request.
delete my accountcommon questions
I did not receive my sign-in email
Check spam and promotions folders, confirm the email address is correct, and wait a few minutes before trying again. Open the newest sign-in email on the same device whenever possible.
A shared-hour link will not open
Ask the host for a fresh QR code or link and check that the hour has not ended. If the Android app is installed, the link should open there once app links are enabled; otherwise it opens securely in your browser.
What should I send with a bug report?
Your phone model, Android version, the approximate time of the problem, and the steps that led to it are enough. Screenshots are useful, but remove private information first.
policies
Read our privacy notice and terms of use. These pages also serve as the public support and policy references for app-store review.